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Standard job listing
Title of job: Software company-High Level Customer Service Opening!! -
Job Location: Buffalo, New York, 14221
Job Type: Contract to Hire
Price Range:
Negotiable, Depending on experience
Start Date:
ASAP
End Date:
Not a pressing concern
Categories:
# Section Category Subcategory
#1 Business Administrative / Clerical Customer Service
Qualifications:
, , Training and extensive customer service experience needed. Must be comfortable on the phones and willing to learn new skills.

Other desired skills:
, , Training and extensive customer service experience needed. Must be comfortable on the phones and willing to learn new skills.
Job/Project Details: This incredible software company in Williamsville is looking for a high level customer service/Trainer.This person will assist with a variety of functions. The ideal candidate will be capable of multi-tasking, and must be able to work well with both internal and external parties (current and prospective customers). Requirements: This person should be professional, extremely confident, and have excellent phone skills Reliable, self-starter, and detail oriented Excellent written and verbal communication skills Ability to work well in a team environment, as well as have the ability to work well independently Ability to make decisions quickly and effectively Ability to take ownership of and issue and see it through to completion Must be able to multi-task, and must have good time management skills Ability to affectively train customers on our software Enjoy working with customers Responsibilities include: Answering incoming calls from customers Logging calls in our Customer Relationship software Level 1 Technical Support on our software Communication of resolved issues and status updates to customers Communication with technical team on issues that require Level 2 and higher assistance Train customers on our software. Manage multiple customer projects The hours are Monday through Friday 8:30am-4:30pm and will rotate 9:00am-6:00pm. This is a wonderful company in the area that is stable and growing. Apply Today! df-jb

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