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Premium job listing
Title of job: Virtual Customer Service Representative
Job Location: Telecommute
Job Type: Contract
Price Range:
Hourly Rate: $18.00 to $18.00 per hour
between 500 and 1000 hours
Start Date:
ASAP
End Date:
Not a pressing concern
Categories:
# Section Category Subcategory
#1 Business Administrative / Clerical Customer Service
Qualifications:
Required Qualifications
#1 Customer Service Skills
Job/Project Details: Customer Service Representative  
Job Title: Online Customer Service
Reports to: Supervisor
Salary Grade/Band:  55000-65000


SUMMARY

Answer email inquiries to respond to orders, general customer inquires, invoice questions, and customer complaints. Project a professional company image through online interaction.




PRIMARY RESPONSIBILITIES

Answer email inquiries and respond to customer requests.
Place customer orders in computer system.
Provide customers with product and service information.
Explain products and services.
Transfer customer inquiries to appropriate staff.
Identify, research, and resolve customer issues using the computer system.
Follow-up on customer inquires not immediately resolved.
Complete call logs and reports.
Research billing issues.
Research misapplied payments.
Recognize, document and alert the supervisor of trends in customer calls.
Recommend process improvements.
Other duties as assigned.

  
ADDITIONAL RESPONSIBILITIES

Generate customer thank you letters.

  
KNOWLEDGE AND SKILL REQUIREMENTS

Basic reading, writing, and arithmetic skills required. This is normally acquired through a high school diploma or equivalent.
Computer literate with the ability to learn customer service software applications. Duties require professional verbal and written
communication skills and the ability to type 30 wpm. This is normally acquired through one to three years of office experience.

  
WORKING CONDITIONS

Working conditions are normal for an online office environment.


HOW TO APPLY

See the APPLY ONLINE page at our website to receive and complete an employment application.  
There are multiple positions open at this time.  Our web address:  http://myweb.ecomplanet.com/POOL4833

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