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| Title of job: |
Call Center Evening Postion |
| Job Location: |
Canton, Massachusetts, 02021 |
| Job Type: |
Contract
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| Price Range: |
| Negotiable, Depending on experience |
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| Start Date: |
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| End Date: |
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| Categories: |
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| #1 |
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Business |
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Administrative / Clerical |
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Customer Service |
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| Qualifications: |
Other desired skills:
Call Center Evening Postion |
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| Job/Project Details: |
Making phone calls to shareholders in regards to voting on proxy statements ? Handle outbound calls within an acceptable time period in a courteous and professional manner ? May also be assigned to handle inbound calls – respond to inbound calls within an acceptable time period in a courteous and professional manner ? May be assigned to handle ‘toplist’ inbound & outbound calling ( contacting shareholders with large investments) ? May be assigned to respond via email or telephone, to inquiries received via email or internet ? May be assigned to handle “compliance’ or ‘escalated’ inquiries ? Update database in an accurate and timely manner after each call ? Keep up to date on Campaign specifics ? Strong ability to grasp material and concepts quickly and effectively ? Effectively and professionally resolve shareholder concerns ? Escalate complaints and issues to Supervisor when necessary ? Keep management team informed of customer feedback ? Meeting all targets for Productivity, Quality, Attendance, and Code of Conduct ? Good computer skills ? Participate in job shadowing with proxy representatives ? Assist in role playing with proxy representatives ? May be assigned to assist trainers in training proxy representatives ? May be assigned to assist in providing support on an ad hoc and temporary basis to proxy representatives, in the short term absence of the team leader. ? May be assigned to handle routine administrative tasks for operations, training or quality ? May be assigned to assist with quality ( monitor and pull calls, etc ) as a “peer monitor” ? Other duties as required PROFILE 1: Education & Training • High School graduation required • Post – Secondary education is preferred • Knowledge of PC applications (word processing, internet, spreadsheet and e-mail) is required PROFILE 2: Experience ? Minimum 6 months experience in a Call Centre or customer service environment preferred ? Excellent verbal skills in English ? Strong written Skills in Englishdf-jb |
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