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Standard job listing
Title of job: Sr. Appl Support Engineer-ChartMaxx
Job Location: Mason, Ohio, 45040
Job Type: Contract to Hire
Price Range:
Negotiable, Depending on experience
Start Date:
ASAP
End Date:
Not a pressing concern
Categories:
# Section Category Subcategory
#1 Technical Information Systems Software Engineer
Qualifications:
ABOUT TRASYS: Trasys is where your career opportunities become our client's technical solutions. Through our experience and expertise in the IT field, we match your goals with the needs of our clients to achieve optimal results for everyone. We've been implementing IT staffing solutions and services throughout North America since our inception in 1998. The key to our success is our ability to match “talent” and “task” to provide seamless solutions within each unique business environment. In addition to an expansive selection of career opportunities, we offer our consultants an extensive benefits package (Medical, Dental, PTO and 401K) and the confidence of working with an established consulting firm.

Other desired skills:
Sr. Appl Support Engineer-ChartMaxx
Job/Project Details: TRASYS, Inc. is currently seeking a Support Engineer (Health Care- Chartmax System) for a Contract to Hire position, in Cincinnati, Ohio. DUTIES & RESPONSIBILITIES: •This position is primarily responsible for working with customers to provide support for the company's electronic patient record system, ChartMaxx, including embedded third party software and hardware. ChartMaxx is a mission critical, client server application involving Windows and Web user interfaces, document management, workflow, Oracle, UNIX servers, and hierarchical storage management. •Providing timely and accurate telephone support for customers in order to resolve client software/hardware issues. This work requires sophisticated trouble-shooting techniques to isolate and reproduce customer problems. •Where appropriate, design and implement configuration or programming changes necessary to resolve a problem. •Creating support documentation, including FAQ's, technical notes, and documenting all issues and resolutions in our support tracking system. •Strong technical troubleshooting skills for software, hardware, and related network communications. •Strong oral and written communication skills, including the ability to communicate technical information to non-technical users. •Strong knowledge of Windows operating systems and PC hardware. •Strong analytical skills to assess problems or unusual situations and develop solutions MINIMUM KNOWLEDGE, SKILLS, & ABILITIES REQUIRED: •Bachelor of Science in Computer Science or equivalent on-the-job experience is preferred. •Experience with development or support of a large, client server application. •Minimum 4-5 years experience working with: •Windows Operating systems (Win 2000 & XP) •Technical Customer Support •PC hardware and Peripherals •Networking •Windows servers •Citrix •Web based applications •Windows programming experience desired, but not required. •Occasional travel may be required.df-jb

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