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Standard job listing
Title of job: Mid-Level Technical Support
Job Location: Milwaukee, Wisconsin, 53222
Job Type: Contract
Price Range:
Negotiable, Depending on experience
Start Date:
ASAP
End Date:
Not a pressing concern
Categories:
# Section Category Subcategory
#1 Technical Engineering Engineering Consulting
Qualifications:


Other desired skills:
Mid-Level Technical Support
Job/Project Details: Position Summary: Under moderate supervision, this position is responsible for answering questions and/or resolving problems concerning company products including basic technical questions. Majority of interaction is with end product consumers who require assistance with power product selection and/or operation. Job Responsibilities: 1.Answer high volume telephone calls and determine/resolve the need of the customer; respond to letters in order to resolve moderately complex problems regarding product use or application for both internal and external customers; escalate problem resolution to the next level when necessary 2.Contact internal departments to resolve returned goods issues including a variety of technical questions 3.Prepare shipping documentation for domestic and international shipments 4.Assist with maintaining necessary files regarding prices, discounts, part numbers, etc. 5.Evaluate returns and authorize return credit within prescribed limits 6.Edit orders before data entry to ensure correct information is listed; enter faxed and portal orders 7.Prepare and mail general correspondence 8.Enter product registration cards 9.Responsible for miscellaneous filing 10. Perform other duties and responsibilities as requested or required COMPETENCIES Job Skills Requirements: •Strong verbal and written communication skills •Ability to interact with people in a professional and courteous manner •Solid interpersonal skills to effectively deal with diverse groups of people •Proficient computer skills and familiarity with MS Office applications; knowledge of SAP preferred but not required •Spanish fluency preferred but not required Education Requirements: •High school diploma or equivalent required Experience Requirements: •Minimum of three years of experience with small enginesdf-jb

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