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Standard job listing
Title of job: Bilingual Client Service Representative - X
Job Location: Austin, Texas, 78704
Job Type: Contract to Hire
Price Range:
Negotiable, Depending on experience
Start Date:
ASAP
End Date:
Not a pressing concern
Categories:
# Section Category Subcategory
#1 Technical Information Systems Help Desk / Technical Support
Qualifications:
Microsoft Office

Other desired skills:
Microsoft Office
Job/Project Details: Responds to customer phone inquiries in a prompt, courteous and concise manner. Provides callers with an unbiased information to assist customers with application and eligibility requirements. Accesses, reads, and interprets customers and provider data elements within customers application. Performs accurately all data entry functions to reflect customer activity/transactions. Answers customer questions and assists in problem resolution. Assists customers in the enrollment process. Documents all customer encounters in clear and concise logs. High school diploma, GED, or equivalent certification; other combinations of education and experience will be considered. Background in health care, human services, or customer service. Knowledge of Texas health and social services programs, and geographical area. Experience in data entry and call centers. Experience working with culturally and linguistically diverse and disadvantaged populations in a courteous and effective manner. Excellent organizational, interpersonal, written, and verbal communication skills. Ability to perform comfortably in a fast-paced, deadline-oriented work environment; ability to successfully execute many complex tasks simultaneously.df-jb

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