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| Title of job: |
Financial Counselor |
| Job Location: |
Milwaukee, Wisconsin, 53201 |
| Job Type: |
Contract
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| Price Range: |
| Negotiable, Depending on experience |
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| Start Date: |
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| End Date: |
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| Categories: |
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| #1 |
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Health Care |
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Health Care |
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Medical Records |
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| Qualifications: |
1. College degree preferred or high school diploma or equivalent with equivalent work experience. 2. Minimum of three years of progressive customer service experience or two to three years of hospital patient accounting experience as a financial counselor, collector, registrar or customer service related capacity preferred. 3. Excellent written and verbal communication skills. 4. Experience with computerized Patient Accounting Systems and eligibility systems. 5. Operates with a high degree of professionalism and composure in a stressful patient contact situation. 6. Excellent organizational skills and commitment to detail.
Other desired skills:
Financial Counselor |
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| Job/Project Details: |
Position to start immediately For patients who are identified as self pay, claim financial hardship or the inability to pay, initiates timely account resolution activities to address the issue while attempting to allow elective patient care to proceed as scheduled. 2. Completes a financial worksheet according to the protocols set forth in the Hospital Financial Assistance Policy (CP3.0005) and assists patients with the Financial Assistance application process. Investigates the patient’s hospital payment history through prior hospital records, completes a GAMP application, or assists the patient with other forms of medical care subsidy and financial assistance in a timely manner. 3. Based on the patient’s ability to pay and the urgency of medical need, collects patient deposits after estimating the approximate costs of the anticipated care. Calculates, provides, and updates estimates upon necessity to various staff and patients. 4. Communicates with Social Services, Case Management, Admitting/Registration, and the physician as applicable to discuss those patient financial problems that cannot be resolved to determine the alternatives to the elective patient care plan. 5. Monitors the in-house patient trial balance to ensure that all initial patient financial activities have been completed, that account balances that have not been previously secured through insurance verification, and that other confirmed subsidy sources are addressed in a timely manner. 6. Counsels with patients to guide them through the application and eligibility process with the Social Security administration, Medicaid offices, GAMP, Victim of Crime, and other resources available to patients to cover hospital care. 7. Enforces hospital patient accounting and compliance processes by confirming that required documents have been completed (Conditions of Admission, Medicare as Secondary Payor forms, etc.), insurance (re) verification has been performed, and precertifications/re-certifications have been obtained. 8. Updates the patient accounting system as activities have been completed and as patient account problems and issues have been addressed, either through appropriate fields or account notes. Completes the daily productivity logs and other miscellaneous logs as divided by the Team Coordinator or Patient Financial Services Manager. 9. Reviews the self pay report on an on-going basis to ensure payment source has been secured for all discharged self pay patients when applicable. 10. Cross trains and provides backup coverage for all Financial Counselor positions within Hospital as determined by the Team Coordinator or Patient Financial Services Manager to ensure adequate Financial Counselor coverage for all areas of the hospital. This includes shifts extending into the PM shift and weekend or holiday coverage. 11. Maintains updated departmental policy and procedure manuals, resource manuals, and training manuals. 12. Performs additional duties as assigned by the Team Coordinator or Patient Financial Services Manager. 13. Supports and demonstrates a customer service commitment to internal and external customers through adherence to the hospital’s customer service standards and processes. This includes responding to pages, telephone messages and written inquiries within prescribed time frames. 14. Maintains competence through attendance at mandatory and other job-related educational opportunities, both internal and external. 15. Supports and adheres to compliance initiatives, hospital policies and procedures, and all state, federal, and regulatory agency requirements. 16. Understands how applicable laws, regulations, policies and procedures impact specific job responsibilities and functions. Demonstrates actions to reasonably prevent, detect and report unethical and unlawful business practice. 17. Performs assigned job functions in a fiscally responsible manner and in accordance with Hospital and departmental policies and procedures regarding business practices.df-jb |
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