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| Title of job: |
Technical Writer |
| Job Location: |
Pasadena, California, 91101 |
| Job Type: |
Contract to Hire
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| Price Range: |
| Negotiable, Depending on experience |
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| Start Date: |
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| #1 |
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Miscellaneous |
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General / Other |
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Writer / Editor |
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| Qualifications: |
See above
Other desired skills:
Technical Writer |
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| Job/Project Details: |
Technical WriterLocation: Pasadena, CADescription:Position Description:The successful candidate will have a Bachelor's degree, preferably in English, Technical Writing, Communications, Journalism, or equivalent industry technical writing experience.A minimum of 2 year IT change management experience with a solid understanding of IT concepts and fundamentals is required. Strong process (and associated controls) development, documentation, and implementation skills with prior Information Technology process implementation experience is required.Experience in healthcare related industry with understanding of business drivers and dynamics is preferred. ITIL Foundation Certification or experience implementing ITIL processes in a corporate IT environment would be an asset.Specific Responsibilities Include:* Analyze documentation needs and usage in the context of IT Change Management Process.* Assist to develop and implement a formal check listing process for IT infrastructure changes.* Participate in developing technical check lists for at least 75 repeatable infrastructure changes.Overall Experience: 03-04 Yrs.Skills Needed:* Excellent written and verbal communications skills* Ability to ensure the appropriate level of documentation by selecting and synthesizing pertinent information to meet change management process needs.* Ability to analyze and apply problem-solving techniques to troubleshooting problems with documentation.* Ability to edit content for readability.* Ability to test and validate content for usability.* Ability to manage and work independently on multiple concurrent assignments, of various sizes and topics, simultaneously in a fast-paced environment, and to carry out assignments on time.* Working knowledge of MS Office, Lotus Notes, and graphic software applications.* Writing samples are required.Skills/Experience Preferred:* Remedy* ITIL* Healthcare* Participate in designing and implementing a credentialing and privileging process expanding from the check listing process.* Assist to ensure proper, complete, and timely communication with client.* Identify and fix documentation errors, including outdated content, broken links and missing content.* Help produce reports out of the check listing process and the credentialing and privileging process.* Fulfill documentation needs in the context of IT Change Management Process and within the operation needs of Enterprise Operations and Enterprise Engineering.df-jb |
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